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Mi Windows and Doors Reviews

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  • Useless company. Don't waste your time.



    In my experience, MI Windows is 100% useless. USELESS! My windows have all failed and there's a lawsuit in which I was eligible to have them replaced. After submitting all of the necessary pictures, forms, homeownership proof, etc etc etc FIVE times, they still alleged to not have all the information they needed. I reluctantly gave up, decided my time wasn't worth all the hassle I'd gone through for nothing. Later, I inquired about replacing my window sashes (at my cost) and was informed I'd have to call a completely different company for a form of some kind because I... More...
    (Home Improvement)
    emilydh's Picture   emilydh    2 Comments   Comments
  • lifetime warranty



    I just ordered your windows through an installer, Paul Hemminger. I see that there have been many people saying that if there is a problem, you may send a new window but the homeowner has to pay to have the window reinstalled. After the class action law suite I am wondering if this would change? I am spending over 6,000 for new windows and I would be very disappointed if I had to pay twice for a window to be reinstalled if it was a manufacturer defect. More...
    (Insurance)
  • MI Window 3500 Series Seal Failure



    Contacted MI regarding seal failure on 3 windows which allowed mold and mildew to grow between the 2 layers of glass. According to them. I must measure the windows, submit my request for new window parts, pay for the shipping, and pay for someone outside of their company to remove the defective part and make the repair. That's a warranty? I might as well contact someone local to completely replace the windows with another brand. Ultimately it wouldn't cost much more. I would advise consumers to stay away from this product line. They don't stand behind their products. More...
    (Home Improvement)
    2015Fedup's Picture   2015Fedup    0 Comments   Comments
  • Terrible quality windows - MI Windows and Doors



    Stay away from these poor quality windows! My 8 year old windows are failing one by one. (Sadly I have a lot of their windows in my house) I reached out to the company and they said that since I'm not the original owner there is no warranty. Windows failing at 8 years old is just poor build quality. 4 windows failed in a 2 week period! Now 12 windows have failed since this summer! (sounds like a manufacturing defect to me) Do not buy unless you want to have to rip them out every couple years. MI does not stand behind their product. More...
    (Home Improvement)
    ericlight's Picture   ericlight    0 Comments   Comments
  • Certainteed window warranty



    After numerous emails, phone calls, submitted forms only to resubmit another form, pictures, copies of original label, and a $50 shipping fee - I receive the grossly wrong size glass and not even in a sash. No one said there wouldn't be a sash, was I suppose to assume this? I could replace one window sash for another. Who knows what a professional will charge for this labor on my great window with the "lifetime warranty". I would have been better off to call a local glass company for replacement. I've spent many hours trying to get a window replaced under its'... More...
    (Home Improvement)
    BelindaDoty's Picture   BelindaDoty    1 Comments   Comments
  • BAD SEALS ON ALL WINDOWS



    I had installed MI (metal Industries) windows in my entire house. Almost starting the 3rd-4th year the seals started failing. I replaced many sashes over the years, but until they are all replaced the seals fail and fail. I presently have several fogged and discolored panels. I dont know if I should just replace the entire replacement window at this point. They are now 20 years old and a headache. The warrant expires at 10 years but starting at the 3rd year there is a cost incurred of the homeowner. More...
    (Home Improvement)
    ajp0007's Picture   ajp0007    3 Comments   Comments
  • Windows



    Very poor quality windows. I have had my house for just 9 years and the windows were installed when new. I have had to replace one or two windows each year. They will provide a replacement at no charge, but I need to pay shipping and install. I am now facing a replacement of a window I already replaced a few years ago. Stay away from this company! More...
    (Home Improvement)
    bevers's Picture   bevers    2 Comments   Comments
  • Warranty in question



    I have been in my home for 9 years. I have recently contacted MI Windows and Doors about the seals on their windows. They are stating that the windows are covered under the warranty and that they will replace them. However, I have to measure, pay for the shipping, and install or have them installed myself. Keeping in mind that any error in measuring would be at my expense. Also, when I asked why I would have to pay for shipping they stated that the warranty just changed as of 1/1/10. How does a warranty change? Shouldn't they be responsible, and stand behind their work? Any... More...
    (Repair Services)
    reallymadd's Picture   reallymadd    1 Comments   Comments
  • MI is HORRIBLE



    My home was built in 2002 with the 8500 series windows and I now have 14 of 26 windows with seal failures. Since I am the 2nd owner of the home (the builder lived in it for a year) MI will not back the warranty so I'm stuck with an $8000 repair job and I'm guessing the other windows are soon to fail as well. Their customer service is horrible and rude, no help at all. Stay far, far away from MI because they do not stand behind their inferior products and you (or the person who buys your home from you) will pay dearly. More...
    (Home Improvement)
    cfdlab's Picture   cfdlab    4 Comments   Comments
  • Terrific service



    "Mi Windows and Doors" did a superior job of responding to my warranty claim for my 6 year old residential windows. These windows were made by a manufacturer that Mi bought out. The Low-E coating on several of the windows failed and I was able to track down Mi as the new owner of the business. They did not hesititate to forward the necessary paperwork for the claim and then soon after, sent window repair and replacement folks to measure the windows to be replaced. 2 weeks later my new windows were in place, all at no charge. More...
    (Interior Design, Home Repairs - Sponsored by SEARS)
    garystrand's Picture   garystrand    2 Comments   Comments


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