Mi Windows and Doors Reviews and Complaints All Reviews

Lizwiz55's Picture Comment by Lizwiz55  0

User comment:

My townhome was built in 2010.The front facing window on the 2nd level "fogged up" with condensation between the thermal E panes this winter,(both top and bottom panels).I sent MI the original sales receipt with the code for ordering that window that needed replaced.I paid them $25.00 to ship...They sent me only the bottom sash...and it was the WRONG SIZE???When I called to complain, the girl at customer service told me "You measured the window wrong"I told her I never measured the window because I sent them a detailed explanation of what I needed replaced with the builders' order /proof of sales with the window CODE on it!!She then told me I could pay them $300 bucks to have a service tech come here to measure and replace the window.Are you kidding me?Terrible service.And I am angry I have to pay shipping.That is just wrong!

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